You can choose to use our guest checkout to place an order or you can create an account during purchase. The benefits of creating an account are that you can complete your order faster in future, track your orders and update your profile information for future orders.
Once your order has been successfully placed, you will receive a succession of 2 emails.
Confirmation email: Lets you know that your order has been accepted.
Shipment email: Confirmation that the goods have left our warehouse and a tracking number to use via our courier service website. This will also contain details of how to return your goods if they are not suitable (but hopefully that won't be the case).
If you do not receive any of the above please contact our Customer Care team for further assistance.
Should you not receive any of the above emails, you can log in to your account and you will be able to check the status of any order placed.
Pease note: If you do not receive communication from us:
Check your junk folder just in case the email has been filtered there.Ensure the correct email address has been provided.
We are only able to ship to Europe. However, if you are in America or Canada why not check out our friends at ghbass.com.
All returned items will need to be received with the returns dispatch note completed and in a resalable condition - unworn/unused and in its original packaging within 30 days of purchase. For faulty/damaged goods we offer a 30 day full refund policy, beyond the 30 day period it is up to our Customer Care teams discretion, who will work on a case by case basis.
If you know what you're looking for, start by selecting the product category links: Men's | Women's. You will be taken to the relevant category page where a selection of ideas, trends and style options will appear in a dropdown. If you know a specific product you are looking for, or simply find yourself spoilt for choice, you can enter a key word or name of the shoe/boot in the search box at the top right of the screen.
We accept Paypal, Amazon Pay, Klarna and all major debit and credit cards except American Express. We currently trade in GBP (£), EUR (€).
Amazon Pay lets you use information stored in your Amazon account to pay and arrange for delivery from tens of thousands of merchants. Checkout is quick and easy; there is no account to set up, and no fees to pay.
We use Royal Mail within the UK. For orders outside of the UK we use Arames, Bring, BRT spa, Colissimo, DHL, Post NL and Seur. The courier will vary dependent on destination country. Please check the deliveries and returns page for delivery timescales.
Located at the top of the home page is an account login button, click this and you will be taken to the account login page. Click on the forgotten your password link and follow the instructions. For further support, please contact Customer Care at email@example.com or give us a ring on +44 (0) 800 999 1075.
No, not unless you sign up to our newsletter. If you do sign up to our emails, you'll not regret it. You will be able to keep up to date with all our latest news, offers and general greatness. Should you change your mind we have also made it very easy for you to unsubscribe.
Yes, absolutely! We will never share or trade your details with any other companies.
You can subscribe to our newsletter via a link at the bottom of every page on the website.
If you haven't received any correspondence from us, we suggest that you first of all check your junk folder. You can also check the status of your order by logging into your account (if you have registered). Failing this, please contact our Customer Care team at firstname.lastname@example.org or give us a ring on 0800 999 1077 for assistance.
While we do our very best to fulfil every order, on occasion we may have to cancel an item or order. The reasons of this can vary, but you should get an email from us explaining the reason why. However, if you have any questions, please do not hesitate to give our Customer Care team a ring.
Oops! If you find an item missing from your order, please contact our customer care team.
We are really sorry, please contact our Customer Care Team to arrange the delivery of the correct item. If you are sending the item(s) back from outside the UK, please ensure to place a proof of postage receipt in the box. You will be fully refunded for any postage as this is our error.
Please note: All returned items will need to be received in a resalable condition - unworn/unused and in its original packaging.
We accept Paypal, Amazon Pay, Klarna and all major debit and credit cards except American Express.
All sizes are shown in EU and UK sizes, unless stated otherwise.
There is a size guide available on every product page.
PayPal allows you to create an account and securely link your bank, credit, and debit card details. When you check out online at millions of sites, just look for the PayPal button to use PayPal as your online payment solution. Log into PayPal and speed through checkout securely with just an email and password.
Klarna enables you to pay two ways. You can use the 'buy now pay later' option which allows you to pay for your goods 30 after delivery, or 'Klarna Pay in 3', which allows you to split the total of your order into 3 monthly payments.
1. Free delivery via Royal Mail will normally be delivered in 2-5 working days. However, this service may take longer. If you have not received your items within 7 working days, please contact us.
2. For orders outside the UK, please check our delivery and returns page.
3. Next day delivery (UK only). This will arrive the next working day, providing your order is placed before 3pm (Monday to Friday).
These will vary so please visit our delivery & returns page.
Your tracking information will be sent to you in an email once the parcel has been dispatched. If you have an account you are able to login and get your tracking information at any time.
This is dependent on the courier used for your delivery. Please contact our Customer Care team for further information.
Our couriers will need to obtain a signature to make the delivery so we advise delivering to an address where someone will be able to sign for it between the hours of 8am-8pm Monday-Friday. If you are unable to sign for the delivery, the courier will notify you.
If you realise that you have entered the wrong delivery address then please contact our Customer Care team who will advise as to whether it is possible to change the delivery address. It's all dependant on the status of your order (whether it has been processed or not).
At this time we do not deliver any orders to BFPO addresses or PO Box addresses.
To return your item(s) for FREE click here to visit our returns portal where you can print an easy to use label. Once you have completed this process please take your parcel to the closest drop off . PLEASE retain a copy of your receipt as we will not be held liable for any lost parcels. At this time we are unable to offer free returns in Switzerland.
If you have found a fault with your shoes, please get in contact with the Customer Care Team via email or phone on 0800 999 1077. They will be able to advise as to what happens next.
We unfortunately do not offer exchange at the moment, only refunds
If you feel there is a fault with your shoes, please get in contact with the stockist from whom you purchased them. We are unable to accept items back that have been purchased through another retailer.
We offer free UK and EU returns when you use the returns portal . At this time we are unable to offer free returns in Switzerland & Croatia. Your delivery charge will be refunded in some circumstances, for example if your entire order was faulty or incorrect, or if your order has been cancelled.
If you choose to use a courier of your own choice then we will not be able to reimburse the charges you have incurred.
All refunds are processed on receipt of the item. Once the refund has been actioned, you should see the funds available within 3-5 working days. During busy periods this may take a little longer and some banks may take longer than others. Unfortunately, this is out of our hands.
You will receive an automated email from us to let you know the goods have been received back at our warehouse.
Firstly we suggest that you check the tracking information to ensure that your item has been signed for and received back at our warehouse. If it has and it has been longer than 3-5 working days, we suggest that you give our Customer Care Team a call. Don’t panic though… we will sort it for you.
We’re really sorry to hear this. We take a lot of care with all of our orders, but everyone has the occasional bad day... If this happens, please contact our Customer Care Team and they will get this sorted for you as quickly as possible.
Customers receive a 10% discount when they sign up to G.H.BASS. Europe emails.
Once a customer signs up they will be sent a welcome email with the 10% discount.This can be redeemed online, using the discount code at checkout.
The discount may only be used once per customer
The 10% off is only valid on full price products.
Returned items bought using this offer will be refunded at the discounted price paid.
Your statutory rights are not affected and this promotion cannot be used in conjunction with multiple codes. G.H.BASS. Europe have the right to change or terminate any code or offer at any time.
This promotion can not be used alongside any discounted items.
All promotional codes can not be used on discounted products.
If you know a specific product you are looking for, you can type the code or the name of the product into the search box which is situated at the top right hand side of the home page. If you are still having trouble we have a team of experts ready to help. Why not drop the Customer Care team an email or give them a ring.
Sadly, the product may have sold out, but there are some other reasons why the product may not be showing. Why not give our Customer Care Team a ring and they can look into it for you.
We have a selection of styles and colours that continue throughout the year but we also have a selection of seasonal styles that may not be available. Your best bet is to get in touch with us just in case - you don’t want to miss out!
We have an up-to-date stockists page that will give you all of this information.
You can only order items that are currently in stock. We do regularly top up stock so if your size is not available keep checking our site or get in touch with our Customer Care Team. They will be able to give you information on any expected stock replenishments.