UK RETURNS

XMAS EXTENDED RETURNS POLICY

We’ve extended our returns policy. All orders placed between 24th October and 24th December 2022 inclusive are eligible for refunds until 31st January 2023. All orders placed after the 24th December 2022 will fall into our normal returns policy of 30 days.

All returned items will need to be received in a resalable condition - unworn/unused and in its original packaging within 30 days of purchase. If the soles of any of the shoes are returned with marks on we will not be able to offer a refund. We advise you to use a soft surface to try your shoes on. For faulty/damaged goods we offer a 30 day full refund policy, beyond the 30 day period it is up to our Customer Care teams discretion, who will work on a case by case basis.

EXCHANGES

At this current time, we are not offering exchanges for UK and EU customers. We recommend placing a new order in the size of your choice.

To return your item(s) for FREE click on the button below to visit our returns portal where you can print an easy to use label.

Begin return >

If you choose to use another courier the entire cost will be absorbed by the customer and we advise that you use a tracked service as we will not be able to accept liability for any additional fees. Lost parcels also need a tracked service used as we are unable to launch an investigation without a proof of purchase. Before you send your item(s) back read the bullet points below.

  1. Shoes must not be worn outside.
  2. If you plan to return your shoes, do not wear/continue to wear them.
  3. Shoes must be returned in their original complete box with all stickers attached.
  4. Please place the shoe boxes inside a bag or wrapped before returning. We are unable to re-use boxes that have been taped up.
  5. We reserve the right to refuse the refund of shoes that have been deliberately damaged so as to appear faulty.
  6. Customer MUST retain proof of postage on returned parcels, as we cannot be held liable for lost parcels with no proof of posting.

Return address :

Unit 5, Hill Crest Park, Calverton, Nottingham, NG14 6QJ.

Any returns received outside the 30 days are accepted at the discretion of Overland Retail Limited. If we decide not to accept your return we will contact you via email or letter and send your items back to you.All refunds will be issued back to the customer using the original method of payment. In the event that you lose your card or it has expired, please contact our Customer Care Team. Once the refund has been issued, it will normally take about 3-5 working days to reflect in your available balance, however this is dependent on your card issuer so can sometimes take longer.

Please note that in the cases of unusual returns activities, we may allow ourselves to investigate and take suitable measures.

FAULTY ITEMS

If you feel that the item you have received is not fit for purpose, for example if it has a manufacturing fault please contact our Customer Care team who will be able to guide you through the faulty returns process.

 

EU DELIVERY OPTIONS

All non UK orders must be placed in Euros not GBP. Please ensure to select your correct ‘Delivering To’ country. If you fail to do this you will be redirected to the home page of the correct store and asked to replace your order.

All EU Delivery/Returns Information can be found at https://www.ghbass-eu.com/eu/