EU Returns

EU Returns within 30 Days

We hope you love your G.H.BASS order. However, if something isn’t quite right, you can return your item within 30 days of receiving your order.

Returns through our online returns portal are subject to a €7.50 return fee, which will be deducted from your refund. You do not need to pay this fee upfront.

Customers returning orders from Switzerland, Norway, Estonia or Monaco should follow the dedicated instructions below.

Start your return

Use our online returns portal to create your return label.

You will need:

  • Your order number, without the #
  • The email address used for your order
BEGIN YOUR RETURN

A €7.50 return fee will be deducted from your refund once your return has been processed.

Please retain your proof of postage until your return has been processed.

Before returning your order

Returned items must be unworn, unused and in their original, resaleable condition.

Please make sure that:

  • Shoes have only been tried on indoors and on a clean, soft surface.
  • The soles are clean and unmarked.
  • Shoes are returned in their original box with all labels and stickers attached.
  • The shoe box is placed inside protective outer packaging.
  • Labels or tape are not applied directly to the shoe box.

We may be unable to issue a refund if an item is returned worn, marked, damaged or without its original packaging.

Returns from Switzerland, Norway, Estonia and Monaco

Customers returning orders from Switzerland, Norway, Estonia or Monaco cannot use the standard return label available through our online returns portal.

Please arrange and pay for your return using a tracked courier service of your choice.

Please make sure that you:

  • Keep your proof of postage.
  • Keep a copy of your tracking number.
  • Use a tracked service, as we cannot accept responsibility for parcels lost in transit.
  • Complete a CN23 customs declaration where required.
  • Clearly state the reason for export as Returned Goods.

Customers are responsible for the full cost of returning parcels from these markets, including any courier or customs-related charges.

Using another courier

The €7.50 return service is only available through our online returns portal.

You may choose to use another courier, but you will be responsible for the full cost of the return. We strongly recommend using a tracked service and retaining your proof of postage.

Exchanges

We are not currently able to offer exchanges.

To order a different size or style, please return the original item for a refund and place a new order.

Refunds

Once your return has been received and approved, your refund will be issued to your original payment method.

For returns made through our online returns portal, the €7.50 return fee will be deducted from your refund.

Refunds normally appear in your account within 3–5 working days after they have been issued. Processing times may vary depending on your bank or payment provider.

Returns received outside the 30-day return period may be accepted at our discretion.

Faulty or damaged items

If you believe your item is faulty or arrived damaged, please contact our Customer Care team before returning it.

Our team will explain the next steps and help arrange the appropriate return.