Deliveries

Contents

UK Delivery Options

Delivery Option Price Timescale
Standard (orders over £50) FREE 2-3 *working days
Standard (orders under £50) £2.99 2-3 *working days
Next Day £5.00 Next *working day Monday- Friday (on orders placed before 3pm)
UK Other Channel Islands, Scilly Islands, Isle of Man, Republic of ireland FREE 2-3 *working days

* Working day = Monday - Friday delivery. We are unable to deliver on bank holidays and/or weekends

UK Delivery Information

As soon as your order is dispatched, you will receive an email containing your tracking information.

Standard Delivery

We offer FREE UK delivery to an address of your choice within 3-5 working days. To track your order click here.

We use Royal Mail for this service, so if you are not at home when the postman arrives a card will be left. You can either:

  • Go to pick the item up from your local Royal Mail depot (the address of your nearest depot will be on your card).
  • Go online to arrange a new delivery date.
  • Call Royal Mail customer services to arrange a new delivery date.

Please Note – Make sure you have photographic proof ID and your tracking information with you.

Next Day Delivery

When you order before 3pm we offer a next working day delivery service for £5.00 to a UK address of your choice. You will receive a text and/or email when your parcel is on it's way, this will also tell you what time you should expect to receive it. To track your order click here.

Delivery times – Orders will be delivered between 8am - 6pm Monday - Friday (excluding bank holidays).

Please note that this service does require a signature. If you are not available to receive your delivery, a card will be left with clear instructions as to how to rearrange delivery.

UK Other Delivery

All orders to Channel Islands, Scilly Islands, Isle of Man, Northern Ireland are sent using DPD and delivered within the timeframe stated above. As soon as your order is dispatched you will receive an email with your tracking details. You will be able to use these to check the whereabouts of your order.

All parcels must be signed for as proof of delivery. If you are not available on the day of delivery, the DPD driver will leave a calling card so that you can arrange collection. Be aware that a second delivery attempt will be made the following working day.

To track your parcel click here.

Please note - During sale time and busy periods, you may experience a delay due to increased volumes of parcels being sent.

UK Returns

You must inform us if you would like return unworn goods within 14 days of receiving your item. All returned items will need to be received with the returns dispatch note completed and in a resalable condition - unworn/unused and in its original packaging within 30 days of purchase. For faulty/damaged goods we offer a 30 day full refund policy, beyond the 30 day period it is up to our Customer Care teams discretion, who will work on a case by case basis.

To return your item(s), fill out the form on the reverse of your dispatch note, mark the items you wish to return and select the appropriate 'reason code'. Place this form back into the box and attach the returns label to the outside and take the package to your local Post Office.

Please Note: Free returns are only available in the UK at this time. Returns charges are the responsibility of the customer if you choose to use another courier or live outside the UK. We advise that you use a tracked service as we will not be able to accept liability for any lost parcels unless proof of delivery is available.

EU Delivery Options

Delivery Location Price Timescale (working days)
Austria FREE* 3
Belgium FREE* 2
Croatia FREE* 4-6
Czech Republic FREE* 3-4
Denmark FREE* 3
Finland FREE* 2-3
France FREE* 2-3
Germany FREE* 2-3
Greece FREE* 4-5
Hungary FREE* 4-5
Ireland FREE* 4-5
Italy FREE* 3-4
Luxembourg FREE* 2
Netherlands FREE* 2
Norway FREE* 4-6
Poland FREE* 4-5
Portugal FREE* 4-6
Romania FREE* 4-6
Slovakia FREE* 3-4
Spain FREE* 3-4
Sweden FREE* 3-4
Switzerland FREE* 3

* Free delivery on all order over £50

EU Delivery Information

To track your order click here.

If you have any further questions about the delivery, please contact our Customer Care Team at info@overlandshoes.co.uk.

For delivery to America and Canada - visit our sister website at www.ghbass.com.

EU Exclusions

We currently do not deliver outside the EU, to PO BOX or BFPO addresses.

EU Returns

You must inform us if you would like return unworn goods within 14 days of receiving your item. All returned items will need to be received with the returns dispatch note completed and in a resalable condition - unworn/unused and in its original packaging within 30 days of purchase. For faulty/damaged goods we offer a 30 day full refund policy, beyond the 30 day period it is up to our Customer Care teams discretion, who will work on a case by case basis.

To return your item(s), fill out the form on the reverse of your dispatch note, mark the items you wish to return and select the appropriate 'reason code'. Place this form back into the box and attach a label with the below address. You will then need to take the package to your local Post Office.

G.H.Bass & Co. CP CML LTD, Vulcan Way, Magna Park, Lutterworth, LE17 4XR

Please Note: Free returns are only available in the UK at this time. Returns charges are the responsibility of the customer if you choose to use another courier or live outside the UK. We advise that you use a tracked service as we will not be able to accept liability for any lost parcels unless proof of delivery is available.

Taxes & Duties

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. G.H Bass is unable to advise the amount this may be.