Deliveries & Returns

Contents

UK Delivery Options

Delivery Option Price Timescale
Standard (orders over £50) FREE 2-3 *working days
Standard (orders under £50) £2.99 2-3 *working days
Next Day £5.00 Next *working day Monday- Friday (on orders placed before 3pm)
UK Other Channel Islands, Scilly Islands, Isle of Man, Republic of ireland FREE 2-3 *working days

* Working day = Monday - Friday delivery. We are unable to deliver on bank holidays and/or weekends

UK Delivery Information

As soon as your order is dispatched, you will receive an email containing your tracking information.

Standard Delivery

We offer FREE UK delivery to an address of your choice within 2-5 working days. To track your order click here.

We use Hermes for this service, If you have missed the first attempt, they will make three attempts to deliver your parcel and or alternatively may leave your parcel in a safe place so that it is convenient for you. A safe place enables a courier to collect or deliver your parcel even if you're not in.

Next Day Delivery

When you order before 3pm we offer a next working day delivery service for £5.00 to a UK address of your choice. You will receive a text and/or email when your parcel is on it's way, this will also tell you what time you should expect to receive it. To track your order click here.

Delivery times – Orders will be delivered between 8am - 8pm Monday - Friday (excluding bank holidays).

Please note that this service does require a signature. If you are not available to receive your delivery, a card will be left with clear instructions as to how to rearrange delivery.

UK Other Delivery

All orders to Channel Islands, Scilly Islands, Isle of Man, Northern Ireland are sent using Hermes and delivered within the timeframe stated above. As soon as your order is dispatched you will receive an email with your tracking details. You will be able to use these to check the whereabouts of your order.

All parcels must be signed for as proof of delivery. If you are not available on the day of delivery, the courier will leave a calling card so that you can arrange collection. Be aware that a second delivery attempt will be made the following working day.

To track your parcel click here.

Please note - During sale time and busy periods, you may experience a delay due to increased volumes of parcels being sent.

UK Returns & Exchanges

All returned items will need to be received with the returns dispatch note completed and in a resalable condition - unworn/unused and in its original packaging within 30 days of purchase. For faulty/damaged goods we offer a 30 day full refund policy, beyond the 30 day period it is up to our Customer Care teams discretion, who will work on a case by case basis.

To return or exchange your item(s) for FREE (UK only) click on the button below to visit our returns portal where you can print an easy to use label.

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return

If you choose to use another courier the entire cost will be absorbed by the customer and we advise that you use a tracked service as we will not be able to accept liability for any additional fees. Lost parcels also need a tracked service used as we are unable to launch an investigation without a proof of purchase. Before you send your item(s) back read the bullet points below.

  1. Shoes must not be worn outside.

  2. If you plan to return your shoes, do not wear/continue to wear them.

  3. Shoes must be returned in their original complete box with all stickers attached.

  4. Please place the shoe boxes inside a bag or wrapped before returning. We are unable to re-use boxes that have been taped up.

  5. We reserve the right to refuse the refund of shoes that have been deliberately damaged so as to appear faulty.

  6. Customer MUST retain proof of postage on returned parcels, as we cannot be held liable for lost parcels with no proof of posting.

    1. Any returns received outside the 30 days are accepted at the discretion of Overland Retail Limited. If we decide not to accept your return we will contact you via email or letter and send your items back to you.All refunds will be issued back to the customer using the original method of payment. In the event that you lose your card or it has expired, please contact our Customer Care Team. Once the refund has been issued, it will normally take about 3-5 working days to reflect in your available balance, however this is dependent on your card issuer so can sometimes take longer.

      Faulty Items

      If you feel that the item you have received is not fit for purpose, for example if it has a manufacturing fault please contact our Customer Care team who will be able to guide you through the faulty returns process.

All non UK orders must be placed in Euros not GBP. Please ensure to select your correct ‘Delivering To’ country. If you fail to do this you will be redirected to the home page of the correct store and asked to replace your order.

EU Delivery Options

Delivery Location Price Timescale (working days)
Austria FREE* 3-5
Belgium FREE* 2-5
Croatia €20 6-8
Czech Republic €20 2-5
Denmark €5 2-5
Finland €10 2-5
France FREE* 2-4
Germany FREE* 2-4
Greece €10 4-5
Hungary €20 4-6
Ireland FREE* 1-4
Italy FREE* 3-6
Luxembourg FREE* 2-4
Netherlands FREE* 3-6
Norway €20 4-6
Poland FREE* 4-5
Portugal FREE* 2-4
Romania FREE* 4-6
Slovakia €10 5-7
Spain FREE* 2-4
Sweden FREE* 3-5
Switzerland €20 4-6

* Free delivery on all orders over €65, any orders under €65 will be charged €5 for delivery

* Offer excluding Greece, Finland, Switzerland, Norway, Denmark. Hungary, Croatia and Slovakia See table above for delivery price rates

EU Delivery Information

To track your order click here.

If you have any further questions about the delivery, please contact our Customer Care Team at info@overlandshoes.co.uk.

For delivery to America and Canada - visit our sister website at www.ghbass.com.

EU Exclusions

We currently do not deliver outside the EU, to PO BOX or BFPO addresses.

EU Free Returns

*Excluding Switzerland

All returned items will need to be received with the returns dispatch note and in a resalable condition - unworn/unused and in its original packaging within 30 days of purchase. For faulty/damaged goods we offer a 30 day full refund policy, beyond the 30 day period it is up to our Customer Care team’s discretion, who will work on a case by case basis.

to return or exchange your item(s). Click here to Visit our returns portal where you can print an easy to use label.

If you choose to use another courier the entire cost will be absorbed by the customer and we advise that you use a tracked service as we will not be able to accept liability for any additional fees. Lost parcels also need a tracked service used as we are unable to launch an investigation without a proof of purchase.

Before you send your item(s) back read the bullet points below.

  1. Shoes must not be worn outside.

  2. If you plan to return your shoes, do not wear/continue to wear them.

  3. Shoes must be returned in their original complete box with all stickers attached.

  4. Please place the shoe boxes inside a wrapped bag/package before returning. We are unable to re-use boxes that have been taped up.

  5. We reserve the right to refuse the refund of shoes that have been deliberately damaged so as to appear faulty.

  6. Customer MUST retain proof of postage on returned parcels, as we cannot be held liable for lost parcels with no proof of posting.

To request your returns label click here

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. G.H Bass is unable to advise the amount this may be.

* If you are returning any item(s) from Switzerland you will need to pay for the return yourself