Customer Service

Returns & Exchanges

You must inform us if you would like return unworn goods within 14 days of receiving your item. All returned items will need to be received in a resalable condition - unworn/unused and in its original packaging within 30 days of purchase.For faulty/damaged goods we offer a 30 day full refund policy. To return your item you will need to fill out the back of the dispatch form which you received with your order, mark the items you wish to return and select the appropriate 'reason code'. If you would like an exchange, be sure to list the style, colour and size of the item you would like as a replacement. We are only able to exchange items for the same price or less. Place this form back in your package, attach the returns label to the outside and take the package to your local Post Office. All returned items will need to be sent back with the returns dispatch note completed and in a resalable condition - unworn/unused and in its original packaging.

Please Note: We are currently offering free delivery to the UK and Europe. This is for a limited time and is up to the discretion of the brand as to the length of the offer. Free returns are currently ONLY granted within the UK

Any returns received outside the 30 days are accepted at the discretion of Overland Retail Limited. If we decide not to accept your return we will contact you via email or letter and send your items back to you.

All refunds will be issued back to the customer using the original method of payment. In the event that you lose your card or it has expired, please contact our Customer Care Team. Once the refund has been issued, it will normally take about 3-5 working days to reflect in your available balance, however this is dependent on your card issuer so can sometimes take longer.

Faulty items

If you feel that the item you have received is not fit for purpose, for example if it has a manufacturing fault, you will need to send the item back along with proof of purchase within 30 days, ideally the dispatch form that you received with the order. If not, then proof from your bank will be fine. You will also need to enclose a note outlining the problem. Once we have received the item, it will be sent to our faulty returns department for inspection. Post inspection, you will be contacted and if the item is deemed faulty and offered a refund or exchange if that is preferable. Beyond the 30 day faulty returns policy our Customer Care team will work on a case by case basis. The decision is up to the discretion of the brand.