We hope you love your G.H.BASS order. However, if something isn’t quite right, you can return your item free of charge within 30 days of purchase.
Use our online returns portal to create your free Royal Mail return label or download a QR code to have your label printed at a participating Royal Mail location.
You will need:
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Please retain your proof of postage until your return has been processed.
Returned items must be unworn, unused and in their original, resaleable condition.
Please make sure that:
We may be unable to issue a refund if an item is returned worn, marked, damaged or without its original packaging.
When using Royal Mail’s collection-from-home service, only one pair can be returned using each returns label.
Please create a separate label for each additional pair.
We are not currently able to offer exchanges.
To order a different size or style, please return the original item for a refund and place a new order.
Free UK returns do not apply to orders returned from Jersey.
Customers returning an order from Jersey are responsible for arranging and paying for a tracked return service. Please retain your proof of postage, as we cannot accept responsibility for items lost in transit.
Our free returns service is only available through our returns portal.
You may choose to use another courier, but you will be responsible for the full cost of the return. We strongly recommend using a tracked service and retaining proof of postage.
Once your return has been received and approved, your refund will be issued to your original payment method.
Refunds normally appear in your account within 3–5 working days after they have been issued. Processing times may vary depending on your bank or payment provider.
Returns received outside the 30-day return period may be accepted at our discretion.
If you believe your item is faulty or arrived damaged, please contact our Customer Care team before returning it.
Our team will explain the next steps and help arrange the appropriate return.
Or choose another location: